I follow a human centered design approach when designing digital products. Understanding human motivation, desires and needs can enhance technology and us.
I perform user interviews, run workshops and contextual enquiries to better understand users and their journey and why they do things. From this I produce either user journeys, personas, or user flows depending on the project and what artifacts provide most value to the client.
Based on the pain points found in user research, I can help you look for opportunities and weather a piece of technology can help. From this I create user flows, Wireframes, and clickable prototypes of possible solutions for your customers needs.
These ideas are tested by running usability testing with specific scenarios for each type of user to see how intuitive a possible solution, based on the users response designs are iterated